Best Shopify Customer Service Apps to Grow | Oddex.ca

Introduction

When it comes to running a successful Shopify store, customer service is paramount. Without a good customer service team, keeping customers happy, maintaining repeat business, and ensuring the longevity of your store can be challenging.

A customer service app is a great way to streamline customer service processes and ensure customers have a positive experience. Whether providing live chat support, tracking customer inquiries, or resolving customer complaints, a customer service app can help you get the job done.

Here are some benefits of using a customer service app for your Shopify store.

1. Instant customer support: With a customer service app, you can provide customers with instant approval. Live chat support is one of the most popular customer service apps, allowing customers to get help immediately. This is especially useful for customers who might have questions or need help with a product they've just purchased.

2. Improved customer experience: With a customer service app, you can provide customers with a better experience. You can track customer inquiries, offer personalized support, and quickly provide them with the necessary information. This will help ensure customers have a positive experience when visiting your store.

3. Increased customer loyalty: A customer service app can also help you increase customer loyalty. You can build trust and create a lasting relationship with your customers by providing customers with a responsive and helpful customer service team. This can help you retain customers and encourage them to make repeat purchases.

4. Increased sales: Finally, a customer service app can help you increase sales. By providing customers with an excellent customer service experience, you can help them and make this purchase decision faster. This can lead to more sales for your store.

Overall, a customer service app is an invaluable tool for Shopify stores. By providing customers with an excellent customer service experience, you can ensure that customers have a positive experience and are more likely to make repeat purchases. This can help you increase sales and grow your business.

WhatsApp Chat Widget SeedGrow

This WhatsApp Chat Widget makes online interactions instant, easy, and powerful. It helps your visitors get in touch with your business quickly. And after some pre-sales questions, it will be much easier for you to close a deal! It allows you to design your WhatsApp floating widget while previewing the changes. You can customize the WhatsApp button design, display conditions, GDPR compliance notice, or show/hide specific agents on their days off. Set up WhatsApp for your Shopify store today!

Smile: Loyalty & Rewards

Smile.io powers loyalty, referrals, and VIP rewards programs that help increase sales and repeat purchases, save on acquisition costs, and boost brand loyalty. Creating a program with Smile takes only minutes—no coding required! Managing loyalty with Smile is effortless, including easy integrations with your favourite apps. If you need help, you’re supported 24/7 by a team of experts who can help with everything from technical questions to rewards and loyalty best practices for your business.

Reamaze Live Chat Helpdesk CRM

Reamaze is a customer support and engagement platform built for eCommerce.Work faster, look professional, and retain happier customers with support and engagement tools like built-in FAQ, Live Chat, Chatbots, Web Push Notifications, Status Pages, and Surveys, all in a Multi-Channel and Unified Team Inbox. Connect to 30+ popular apps to lift efficiency. Use smart macros and automated workflows (AI Intents) with instant access to customer order info to save time and focus on what you do best.

Chat with us, Inbox, Live Chat

Are you finding a solution to give your customers the best support? Have you ever thought about closing more sales right from the chat dashboard? With NestDesk, you can manage customers' messages from different stores across any channel in just one inbox. All customer data showed next to each conversation, so it is easier to tailor your customer experiences and shorten their buying process.No more a place for fielding issues, now you can turn customer service into your new sales engine.

Zendesk

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without leaving the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location so that communication between you and your customers is efficient, relevant, and personal.

WhatsApp Marketing + Helpdesk

DelightChat's omnichannel customer support inbox helps your team streamline customer service, improve team productivity, and become loved by your customers for your amazing service. Grow your sales by leveraging the power of WhatsApp. Run powerful WhatsApp Broadcasts, marketing automation, and retention marketing campaigns using customer segments. We help you get official WhatsApp Business API access for your brand.

Easy Bundles ‑ Bundle Builder

Easy Bundles is the most flexible Bundle Builder App that will increase Average Order Values by letting your customers build their own bundles.

Richpanel Helpdesk & Live Chat

Gain customer loyalty with a hassle-free customer experience and turn customer service into a revenue channel with Richpanel -the help desk purpose-built to make customer support easy. Centralize all order and customer conversation history in one inbox view from all channels. Automate customer service without frustrating customers by using Amazon-like customer self-service that provides instant resolutions. Effortlessly personalize at scale and drive sales from conversations.

Live Chat,Help Center,FAQ Page

Willdesk is built for Shopify merchants that can manage orders from customers and inbox messages from multiple social media in one platform. A dedicated FAQ feature combined with an integrated order tracking system can save you a great amount of time cost on processing over 70% of common issues, such as "Where is my order", and you can revert to your customer's inquiry through adaptable Willdesk mobile app which is compatible with Android and ios platform makes the communication more efficient!

Apliiq ‑ Print On Demand

This app is built by a team of apparel experts to help you design and sell premium apparel products to make more sales & earn more profit. The app automates all aspects of product creation, ordering, and fulfillment to save you valuable time. Only pay when you make a sale to conserve capital and simplify planning. Orders are fulfilled from both coasts, with 2 days average shipping, making it a perfect app for North American stores.

SourcinBox‑Dropshipping Agent

We can help you source the products you want directly from manufacturers in China at better prices. With SourcinBox, you can import products and images to your store easily. Orders from your store will be synchronized to SourcinBox where you can manage and order them in bulk. We will purchase the products for your orders and check the quality, then pack and ship the orders directly to your end customers with fast shipping methods, so you can focus on other aspects of your dropshipping business.

Navidium Shipping Protection

Navidium is a self-service platform designed to give you the tools to create a self-funded shipping protection plan and manage incoming claims from your customers. (We are not an Insurance Company and do NOT Underwrite plans.)You keep 100% of what is collected and Route shipping protection premiums to yourself instead of having a shipping insurance provider in the middle. What is left becomes profit. Upsell digital products, order protection, upsell cart checkout, including subscriptions.

Gladly.com

Offer people-centred service that eliminates tickets and channels with Gladly.-Give your team a single view of a customer's entire history with your brand.-Stop juggling tabs and merging tickets. Agents see all channels in a single lifelong conversation stream.-View and update customer data, issue discount codes, and cancel or refund orders from one screen. Cut costs and complexity of multiple systems. Gladly is a single platform for voice, messaging, knowledge, and customer relationships.

Avada Help Center, Live Chat

This app provides a smart, instant and helpful FAQs popup for customers to track their orders and find popular questions, offer resolutions to clients’ common and urgent problems 24/7, customers can get quick support through multiple Contact Us methods in personalized cases, build trust, and boost customer experience and conversion rate' decrease the cart abandonment rate and sales loss due to late responses, reduce popular queries and cut down customer support time in half.

HelpCenter | FAQ Chat Helpdesk

Build an informative, easy-to-navigate FAQ page. It'll help to answer your customers’ questions before they appear in your inbox. Manage all inquiries from multiple emails, chat or FB Messenger channels in a single HelpDesk. Manage your Product descriptions, shipping and other info using custom tabs. Live Chat that will keep your business accessible in real time. One account for several e-shops or communication channels!

MyParcel NL

We are MyParcel, the platform with which every online entrepreneur, large or small, can easily create shipping labels to send parcels, mail, and letterbox parcels. To destinations inland and abroad. Our goal is to make the services of significant carriers accessible to every online entrepreneur so that they have time for what they are good at doing business. We do this with our easy and accessible shipping service, smart IT solutions, and the most personal customer service.

Kustomer

Kustomer is a digital customer support platform delivering personalized support at scale. Data and artificial intelligence power the engine behind Kustomer's knowledge base, agent tools and administrative controls. Today, Kustomer is the core platform of leading customer services brands like Ring, Glovo, ThirdLove, Glossier and Sweetgreen. # Powerful Agent Dashboards* Unify your customer data, conversations, and support functionality into a single, customer-centric view and...

Wishlist Plus

Enables customers to bookmark their favourite products and pick up where they left off when they return. Sync activity across devices, including your mobile app. Leverage powerful event-triggered email campaigns via your ESP. Share the list via email, text message and social media. Collaboration features for sales and customer service. Convert lists into draft orders. Leverage our extensive APIs to customize your wishlist functionality or support headless implementations. Translate to any language.

Back in Stock ‑ Restock Alerts

Back in stock APP has a one-click setup without coding, automatically enabling the EMAIL ME button on your product page (Support Online Store 2.0). When restocked, customer alerts will be sent. You can also design your email notification template in the block, which is easy & powerful for attracting customers' attention and thus winning back lost sales. We are also start-Up friendly with our solid plan and 24/7 live chat support waiting to solve all your concern.

Back in Stock & Restock Alerts

Don't miss out on lost sales with Back in Stock, Abandoned Cart & Price Drop Email, SMS & PUSH AutomationCartBite is an all-in-one marketing automation tool for a back in stock, abandoned cart, and price drop notifications through Push, Emails, and SMS Notifications. App Features: Emails, SMS & Push NotificationsBack in stock NotificationsPrice Drop NotificationsAbandoned Cart NotificationsCustom On-demand Push Notifications CampaignsFully Customizable Notifications & Widgets

Delivery Timer Estimated Timer

Get more add-to-carts and conversions with Delivery Timer. Reduce friction to checkout. Delivery Timer allows you to display delivery estimation and shipping time information surrounding your store's order by & cut-off times, dispatch times and estimated shipping dates. Create custom rules for products that have different lead and shipping times. Customize the timer to suit your store's needs and design.

GemPages Landing Page Builder

GemPages lets you quickly create and customize professional store pages without coding. Pick from an extensive library of templates or simply drag and drop elements to customize pages exactly how you want. Create stunning, on-brand experiences with animation and design features, launch high-converting landing pages to boost your marketing campaigns, or optimize your store sales funnel to grow your business. Works with the latest Shopify themes. Try it now - it's free!

Conclusion

The benefits of using a Customer Service App for a Shopify merchant are numerous and varied. From streamlining customer service processes, improving customer satisfaction, and providing a platform for customer feedback, a Customer Service App can be a valuable asset for any Shopify merchant.

First, a Customer Service App can provide a streamlined process for customer service requests. By providing a simplified system for customers to submit their proposals, merchants can quickly and efficiently respond to customer queries, making the customer service process much more efficient. This allows merchants to focus more on other aspects of their business, such as marketing or product development.

Second, using a Customer Service App can improve customer satisfaction. A Customer Service App can provide an easy-to-use dashboard that allows customers to quickly and easily submit and monitor their requests' status. This provides customers with an easy and efficient way to get their questions answered, which can help to improve customer satisfaction.

Third, a Customer Service App provides a platform for customer feedback. By allowing customers to quickly give feedback on their experience with a merchant's product or service, a Customer Service App can help merchants identify improvement areas and provide customers with a more personalized experience.

Finally, a Customer Service App can help to reduce customer service costs. By streamlining the customer service process, a Customer Service App can help reduce the amount of time and money a merchant needs to spend on customer service. This can help reduce the overall customer service costs, resulting in more efficient operations and more profits for the merchant.

In conclusion, a Customer Service App can be a valuable asset for any Shopify merchant. By providing a streamlined process for customer service requests, improving customer satisfaction, and providing a platform for customer feedback, a Customer Service App can help to reduce customer service costs and improve customer satisfaction. As such, a Shopify merchant should strongly consider using a Customer Service App for their store.

A Shopify merchant should combine a customer service app with a product description generator app for his store to maximize efficiency and customer satisfaction. The merchant can quickly respond to customer inquiries and provide helpful advice by leveraging the customer service app. Furthermore, the product description generator can help the merchant create product descriptions that accurately reflect the product and result in more sales. This will improve customer experience, increase customer loyalty, boost sales, and ultimately enhance the merchant's bottom line. In short, combining a customer service app with a product description generator can be a powerful tool for Shopify merchants to improve their store's performance.

A Shopify dropshippers and print-on-demand merchant should use the Customer Service App for his store to ensure customer satisfaction and loyalty. The app offers a range of features that help make customer service more efficient and effective. These features include automated responses to customer inquiries, customer messaging, live chat, and more. The app also helps to increase customer engagement and loyalty by allowing customers to quickly and easily submit feedback and complaints. With an app like this, customers can feel confident that their concerns will be addressed promptly and professionally. By providing excellent customer service, Shopify dropshippers and print-on-demand merchants can create a loyal customer base that will help to drive sales and increase brand recognition.

A Shopify merchant should combine a Customer service app with a Product reviews app for his store to provide better service to customers, increase sales, and boost customer loyalty. This combination allows customers to get the help they need quickly and easily and to read reviews of the products they are interested in, making them more likely to purchase. Furthermore, studies provide valuable feedback to the merchant, allowing them to improve their store and better serve their customers. This combination of Customer service and Product reviews apps will help the merchant establish a better relationship with their customers and create a more successful store in the long run.

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