Shopify Best Customer Service Chat Apps to Grow | Oddex.ca

Introduction

In the ecommerce world, customer service is an essential part of any successful business. Customers expect fast and efficient service when they contact a merchant; if a merchant fails to provide it, it can hurt their business. That's why it's so essential for merchants to have an effective customer service strategy in place.

One of the most popular customer service strategies is using a chat app. These apps allow merchants to provide real-time customer service to their customers, which can help increase customer satisfaction and loyalty.

A Shopify merchant should consider using a customer service chat app for their store because it can help them provide better customer service and increase customer satisfaction. Here are a few reasons why Shopify merchants should use a customer service chat app.

1. Increased Customer Satisfaction: A customer service chat app can help Shopify merchants provide quick and efficient customer service, which can help increase customer satisfaction. With a chat app, customers can quickly get answers to their questions and receive help with any issues they may have. This can help build customer loyalty, as customers will be more likely to return to the store if they have received good customer service.

2. Improved Efficiency: A customer service chat app can help Shopify merchants save time and improve efficiency. By using a chat app, merchants can quickly respond to customer inquiries and provide assistance without waiting on hold or for an email reply. This can help increase the overall efficiency of the customer service process.

3. Increased Engagement: A customer service chat app can help Shopify merchants increase customer engagement. With a chat app, merchants can build customer relationships by engaging in conversations and providing helpful advice. This can help merchants connect with their customers, increasing loyalty and sales.

4. Cost Savings: A customer service chat app can help Shopify merchants save money on customer service costs. By using a chat app, merchants can reduce customer service costs by eliminating the need for a dedicated customer service team. This can help merchants save money on personnel costs and free up resources for other aspects of their business.

A customer service chat app can help Shopify merchants provide better customer service and increase customer satisfaction. By using a chat app, merchants can improve efficiency, increase customer engagement, and save money on customer service costs. This can help Shopify merchants build strong customer relationships and create a successful business.

Live Chat for Teams and Slack

Talking to your customers should be easy. Chat with them from the collaboration tools you already use, like Microsoft Teams, Slack, Webex, and Zoom. Stop context-switching between your internal and external messaging apps and use the same app you already use at your company to talk with your website visitors. 75,000+ customers use Social Intent live chat software to grow their businesses already. See what they love about it.

Customer Privacy

The Customer Privacy app gives you and your customers more control over collecting and sharing personal data. Publish a banner that lets visitors opt out of cookie consent collection and/or create a CCPA opt-out page in minutes. Select the privacy message you want to publish, edit the content and appearance in minutes, and go live—no coding required.

XO Booking services

XO Booking is a robust service booking software helping create a seamless booking experience. Your customers can now conveniently make appointments on their desktops and mobiles and feel safe about their data. Get started in just a few steps to set up your availability and receive bookings from any page on the store. Then, keep your customers updated with automatic reminders, so you spend fewer resources on management. You can also customize your service, form, information, and more.

Avada Help Center, Live Chat

This app provides a smart, instant and helpful FAQs popup for customers to track their orders and find popular questions, offer resolutions to clients’ common and urgent problems 24/7, customers can get quick support through multiple Contact Us methods in personalized cases, build trust, and boost customer experience and conversion rate' decrease the cart abandonment rate and sales loss due to late responses, reduce popular queries and cut down customer support time in half.

Whatsapp Chat + Abandoned Cart

Whats app chat & Abandoned apps will help you communicate easily with your customer. And will help you convert more sales and more traffic. Benefits of Smart chat:

* Save time

* Increase conversion rate and order value

* A fast, attractive chat application

* Unlimited Chat Support

* Multiple support agents.

So finally using the Smart Chat app, your sales will be increased. More high-class traffic will bring more free organic sales. This will lift your overall marketing costs.

WhatsApp Abandoned Cart & Chat

WhatsApp has the highest engagement rate compared to any other medium right now. So sending the abandoned cart recovery messages increases your conversion rate tremendously, and it all happens automatically. Sending order notifications, COD, and Shipping confirmation increase trust. With our WhatsApp chat, your customer can reach you via WhatsApp, get their question answered, and purchase instantly join the elite group of store owners who have recovered 16+ Million USD so far using us.

Fontify: Google & Custom Fonts

Fontify is the most used font changer app for Shopify stores. You can apply various Google fonts & Custom fonts for your website elements. Google fonts library with 1000+ fonts is available in the app; just select and preview before using it. Also, you can upload any Custom fonts in Fontify and make them stunningly applied to your page elements. Plus, Livechat support is available to help you anytime.

Indian Logistics Services

With this app, you can ship orders using 7 Leading Indian Logistics Services. Seamless package uploading, print packing slips & order invoices with GST-enabled invoice templates, and bulk order processing save you valuable time. There is no need to manually upload information for each order to generate the AWB number. Return request management helps you to manage returns. Different events-based email notifications, real-time tracking of shipped orders and much more.

Chat with us, Inbox, Live Chat

Are you finding a solution to give your customers the best support? Have you ever thought about closing more sales right from the chat dashboard? With NestDesk, you can manage customers' messages from different stores across any channel in just one inbox. All customer data showed next to each conversation, so it is easier to tailor your customer experiences and shorten their buying process.No more a place for fielding issues, now you can turn customer service into your new sales engine.

Whatsapp Chat + Abandoned Cart

# Whatsapp Chat, Share & Marketing AutomationOne click installation of a chat widget on site. Post installation, give your number and save, and you are ready to communicate with your customers. Link Facebook messenger, Instagram or other buttons multiple operators & StylesAnswer Order status instantly through chat. add FAQ#Order Automation* Automated Abandoned Cart recovery through WhatsApp, sms and email* Order Confirmation* Review Collection* Send Tracking UpdatesMany more features

WhatsApp Chat ‑ Live Chat

Setup in less than one minute- Your life as a store owner is already busy & difficult. That's why our app comes pre-configured with a CTA button, message templates and everything else. All you need to do is enter your phone number and hit ENABLE! How Does It Works? - Install the WhatsApp button on your store, fill in your WhatsApp Number, Call To Action text and default Message, Button Placement, Text Size, Text Color, Button Background and save settings.

WhatsApp Chat, Telegram & MORE

WhatsApp Chat and Share is the most effortless and native way of communication for your visitors. Let people send you their questions and allow you to embed a well-used and popular messenger on your website and establish an easy communication tool for your clients. You can stay in touch with your audience anytime and anywhere, answering from any device. Users will receive notifications about new messages on the web page for uninterrupted chatting.

Tidio ‑ Live Chat & Chatbots

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!

Product Options & Customizer

Overcome Shopify's 3-option, 100-variant limit with robust features, including Image swatches, Color swatches, Calendar date selector, File Uploads, Google fonts picker, Custom file uploads, Drop-down menus, Text inputs, Radio buttons, Checkboxes, Per-option up-charge pricing (PREMIUM), Conditional logic to show/hide options (PREMIUM). Have a lot of SKUs and need to save time? Use bulk actions to save time managing large volumes of products. Create product options templates.

Advanced Custom Reports

Advanced Reports is a robust solution for your online store or point-of-sale analytics. It allows you to build reports and visualize data using different data available in your store. The Application has an easy-to-use and intuitive interface that enables efficient management of all the reports using several common user-friendly features like drag & drop, filtering and sorting.

WhatsApp Chat Widget SeedGrow

This WhatsApp Chat Widget makes online interactions instant, easy, and powerful. It helps your visitors get in touch with your business quickly. And after some pre-sales questions, it will be much easier for you to close a deal! It allows you to design your WhatsApp floating widget while previewing the changes. You can customize the WhatsApp button design, display conditions, GDPR compliance notice, or show/hide specific agents on their days off. Set up WhatsApp for your Shopify store today!

WhatsApp Chat + Cart Recovery

Single widget with multiple features like WhatsApp Chat, FAQs, Order Tracking, and Contact Us. Manual & Automated WhatsApp messages for Abandoned Checkout Recovery, Order Confirmation, COD Verification, Order Fulfillment & Review request notifications. Mobile app is available for manual abandoned cart recovery and other WhatsApp messages.

Zigpoll Customer Surveys

Zigpoll is a fast-loading, multilingual, and fully customizable survey app that lets you learn from your customers at just the right moments. Create as many surveys as you like and deliver them to your customers on your site or via email and sms with no-code setup in seconds. Our integrations connect seamlessly with Shopify and your marketing stack. Derive insights from your collected zero-party data using our dashboard and optimize your business roadmap, marketing spends, and conversion rates.

HelpCenter | FAQ Chat Helpdesk

Build an informative, easy-to-navigate FAQ page. It'll help to answer your customers’ questions before they appear in your inbox. Manage all inquiries from multiple email, chat or FB Messenger channels in a single HelpDesk. Manage your Product descriptions, shipping and other info using custom tabs. Live Chat that will keep your business accessible in real-time. One account for several e-shops or communication channels!

WhatsApp Chat, Messenger +More

Chaty is an all-in-one chat button that lets customers chat with you via their preferred live chat messaging app: WhatsApp widget, Facebook Messenger, SMS, email, Viber, phone, WeChat, Skype, Line, Instagram, TikTok, Telegram, & other popular chat apps. You can add a contact form, phone button, Call Now button & click to call widget for accessibility. Add preset messages to your WhatsApp chat button. Increase sales conversions, generate leads, and improve client support with one live chat button.

Reputon Customer Reviews App

Customer Reviews helps you get more reviews on 3rd party review platforms and websites. We support Google reviews, Etsy reviews, Facebook reviews, Sitejabber, Yelp and many others. Just send follow-up emails asking for reviews when your customers receive their orders. Redirect unhappy users to a private feedback form. The app is fully customizable, operates on auto-pilot and supports multi-lingual stores.

Gorgias ‑ Helpdesk & Live Chat

Convert more shoppers, and retain them longer with Gorgias — the revenue-focused customer service platform for fast-growing ecommerce merchants. Centralize every order, every conversation, even social comments and DMs, all in one customer ticket view. Reduce checkout friction with self-service resources that provide instant answers or use dynamic Macros to auto-fill responses with personalized info. And turn your agents into sales reps: Our merchants made $1.1 billion in 2021 through support.

Heyday ‑ Chat & FAQ Automation

Meet Heyday: your customer service powerhouse, sales automation, and 24/7 chatbot assisting your customers with all their needs. With Heyday, you can set up ten on-brand responses to your customer’s frequently asked questions about your products (size, fit, stock), order shipping, and more — all with the power of a multilingual chatbot that can easily integrate with Instagram, Facebook, email, and your Shopify store.

Customs Buddy

With the Customs Buddy app, you can create a commercial invoice to send your products abroad. Our app will fill the commercial invoice with information from the Shopify order, including customer and product details. A commercial invoice will include:* sender information based on your fulfillment location information* order information including product details* customer information.

Conclusion

Chatting with customers is a great way to provide a better overall customer experience. A Shopify merchant should consider implementing a customer service chat app for their store. A customer service chat app can provide customers with quick and easy access to a live customer service representative who can help them with any questions or concerns. This customer service is invaluable, as it can help increase customer satisfaction and loyalty and improve the overall customer experience.

In addition to providing customers with quick and easy access to help, a customer service chat app can help Shopify merchants better understand their customers' needs and wants. By using analytics and reporting tools, merchants can get insights into what customers are saying and how they respond to their inquiries. This data can improve the customer experience and ensure that customers promptly get the help they need.

Finally, a customer service chat app can help Shopify merchants increase sales and revenue. By providing customers with quick and easy access to support, merchants can reduce the time it takes for customers to answer their questions and make a purchase. This can ultimately lead to an increase in conversion rates and sales, helping boost the business's overall profitability.

Overall, a customer service chat app is an excellent tool for Shopify merchants to consider when it comes to improving their customer experience and increasing sales. By providing customers with quick and easy access to help and utilizing analytics and reporting tools, merchants can gain valuable insights into their customers' needs and wants, as well as reduce the amount of time it takes to get their questions answered and make a purchase. In the end, implementing a customer service chat app can be a great way to help Shopify merchants achieve their goals and increase their profitability.

Combining a customer service chat app with a product description generator app can be an excellent way for Shopify merchants to increase their sales, improve customer satisfaction, and boost brand loyalty. The customer service chat app gives customers immediate answers to their questions and a more personalized experience. In contrast, the product description generator app can provide Shopify merchants with high-quality product descriptions tailored to their target customers. Furthermore, using both apps together can help Shopify merchants save time and money and increase their store's visibility in search engine results, leading to more sales. In short, combining a customer service chat app with a product description generator app can be an excellent way for Shopify merchants to optimize their stores and increase sales.

A customer service chat app can be essential for any Shopify dropshippers and print-on-demand merchant. With the help of a customer service chat app, the merchant can quickly respond to any customer inquiries, provide real-time assistance, and keep customers engaged with their store. A customer service chat app can also help the merchant build a long-term relationship with customers, as customers can easily reach out to the merchant and receive prompt responses. Moreover, a customer service chat app can also track customer experience, enabling the merchant to understand customers' needs and provide better services. In short, a customer service chat app can help Shopify dropshippers, and print one-demand merchants create a better customer experience, build customer loyalty, and increase sales.

A Shopify merchant should combine the Customer service chat app with the Loyalty Programs app for his store because it would provide an easy and effective way to manage customer relations and loyalty. It would allow customers to connect quickly with customer service agents and get their queries solved on the spot. At the same time, the loyalty program would incentivize customers to shop more often and help the merchant to increase sales. By combining these two apps, the merchant could provide unbeatable customer service and loyalty to his customers, resulting in higher customer retention, better customer satisfaction and more sales.